Frequently Asked Questions

Product & Value

OpenElevator is a data-driven platform that helps leaders detect alignment risk within teams before employees resign.

It provides visibility into patterns of interpersonal alignment, values alignment, and team dynamics that are usually invisible to leadership.

By turning these patterns into measurable insight, recommendations, and predictive signals, OpenElevator allows leaders to identify retention risk early, intervene effectively, and avoid being surprised by employee turnover.

For more detail read The OpenElevator Retention Risk Framework.

OpenElevator helps leaders see risk forming before employees resign. By turning employee experience into measurable insight, recommendations, and predictions, leaders can intervene early, focus effort where it matters most, and prevent avoidable turnover.

For more detail read The CEO Guide to Hidden Retention Risk.

Traditional employee engagement surveys report group-level sentiment, revealing how employees feel collectively.

OpenElevator goes further by identifying retention risk at the individual employee level. Leaders learn which employees may be at risk, why, and what actions are needed to mitigate unwanted turnover.

This distinction is critical because positive team averages can conceal significant retention risk and its underlying cause among individual employees.

Many people analytics tools focus on historical reporting and workforce metrics. OpenElevator is designed specifically to provide early visibility, clear recommendations, and predictive insight that leaders can use to make confident decisions before problems escalate.

How It Works

OpenElevator assesses Values Alignment and Interpersonal Alignment, alongside each employee’s individual work priorities.

Values Alignment measures how well what someone values matches what their work environment offers. Priorities can include job security, opportunities to use skills, advancement, meaningful work, work/life balance, and a good relationship with the manager.

Interpersonal Alignment measures how naturally two people work together. Looking across manager–employee and colleague relationships helps reveal whether a concern is concentrated in one relationship or extends across the team.

Together, these findings help leaders understand who needs attention and tailor their response. Two employees with the same Values Alignment score can need very different actions.

An OpenElevator team assessment helps you identify which team members warrant retention attention, where working relationships require support, and which actions to prioritize.

The results connect three things: what each person values at work, how well their work environment meets those priorities, and how naturally they work with their manager and colleagues.

In our anonymized example, two employees—Casey and Gray—were flagged for retention risk. Casey had below-threshold alignment in six of seven working relationships. Gray had stronger alignment with most colleagues, but the relationship with the team leader needed attention. Their different priorities and relationship patterns led to different recommendations.

The two-page summary shows selected findings and recommended actions from a full team assessment. Names are fictional; assessment scores and findings are retained.

View the sample team assessment summary

The complimentary Stay Survey covers one selected team of up to 10 people. Each participant completes a five-minute survey, and no team meeting is required.

Once responses are complete, OpenElevator reviews the results privately with the leader. The debrief focuses on who may be at retention risk, where values or working relationships need attention, and which leadership actions to consider next.

Start with a team whose stability matters to your business, whether you have experienced surprise resignations or want clearer insight into the team you lead.

Start your stay survey.

Yes. OpenElevator helps leaders examine alignment between a proposed manager and the people who would report to them before changing reporting lines.

In the accompanying example, Amber has the easiest overall collaboration pattern across the team. However, her alignment with four individual colleagues falls below OpenElevator’s interpersonal threshold. Promoting her to manage those colleagues therefore raises specific relationship and retention concerns to examine.

This gives leaders a more detailed basis for the decision: how the proposed manager aligns with each person, which relationships may require support, and what to address before making the change.

View the team alignment example for a proposed manager change.

OpenElevator connects each person’s values, priorities, and working-relationship results to specific leadership actions.

In the sample assessment, Casey’s findings led to recommendations around job security, skill use, advancement, work/life expectations, and wider relationship friction. Gray’s recommendations focused on the relationship with the team leader, meaningful contribution, skill use, and job security.

The private debrief helps the leader decide where to begin. The accompanying frameworks support follow-through:

  • The One-to-One Framework helps leaders discuss individual priorities, clarify expectations, agree actions, and revisit progress.

  • The Connect Email Framework helps leaders reinforce direction, recognition, and business context between conversations. Sensitive changes should be discussed live first.

These resources help turn the assessment findings into ongoing leadership action.

Each participant completes a five-minute survey. No team meeting is required.

Teams have 10 days to complete the survey. Once everyone has responded or the 10-day window closes, whichever comes first, OpenElevator prepares the results based on completed assessments and schedules a private leadership debrief to review the findings and recommended actions.

OpenElevator costs $150 per employee per assessment. This includes assessment results with recommendations, private leadership debrief, support and on-going implementation guidance, with no additional fees.

Leaders can begin with a complimentary OpenElevator Stay Survey for one team of up to 10 people, including a private debrief.

Hiring & Team Fit

Yes. OpenElevator provides predictive insight into how well new candidates are likely to fit within specific teams, based on patterns in existing team dynamics. This helps leaders reduce hiring mismatches and improve long-term retention.

By providing visibility into team dynamics and candidate fit, OpenElevator helps leaders make better hiring decisions, avoid costly mismatches, and place candidates where they are most likely to succeed.

 

OpenElevator identifies early warning signals associated with disengagement and risk of departure. While no tool can predict individual decisions with certainty, OpenElevator provides reliable, data-driven insight that allows leaders to see where turnover risk is building and act early.

For more detail read The CEO Guide to Hidden Retention Risk.

Outcomes & ROI

Organizations use OpenElevator to reduce unexpected resignations, improve team collaboration, strengthen hiring decisions, and replace guesswork with defensible insight. Leaders consistently report greater confidence and fewer surprises.
When disengagement goes unseen, leaders are forced to react after employees resign. This results in higher recruitment costs, lost productivity, stressed teams, and leadership time spent reacting instead of leading.
OpenElevator reduces uncertainty by showing leaders what they could not previously see. With clear data, recommendations, and predictive signals, leaders can intervene early, communicate more effectively, and make better decisions.

Implementation & Trust

Individual survey responses are processed by OpenElevator and are not shared with leaders as completed questionnaires.

OpenElevator’s proprietary algorithm transforms these responses into individual-level and team-level findings, revealing where retention risk is concentrated, where working relationships may be creating friction, and which actions leaders should prioritize.

Leaders receive these findings and recommendations in a team results report, followed by a private debrief.

OpenElevator is designed to complement existing HR and people systems. It can integrate where appropriate, as well as function independently as a visibility layer for decision support focused on improving retention, hiring, and restructuring success.

Yes. OpenElevator is used by enterprise organizations with distributed and global teams. It provides consistent insight across teams and geographies while maintaining privacy and comparability.

Positioning & Fit

OpenElevator is for leaders who take retention personally and want proactive insight before problems escalate. It is best suited for organizations that value clarity, evidence-based decisions, and early action over reactive fixes.

OpenElevator is not the right fit for organizations that want to collect employee data without examining the findings or acting on them. It is designed for leaders who want to understand specific retention and relationship risks and use that insight to make practical decisions. Starting with one team is a useful first step.

No. OpenElevator supports leadership judgment by providing visibility, recommendations, and predictive insight. Leaders remain responsible for decisions, but with far greater clarity and confidence.

Strategic Perspective

Yes. By identifying patterns of disengagement and risk early, data-driven insight allows leaders to intervene while there is still time to make a difference, reducing avoidable turnover.
Disengagement often builds quietly for months before resignation. Without early visibility, leaders are surprised by outcomes they never had a chance to prevent. OpenElevator helps leaders see risk while action is still possible.
Predictive analytics helps leaders anticipate where risk may emerge and how candidates are likely to fit into teams. This leads to better hiring decisions, stronger teams, and improved long-term retention.

Understanding Retention Risk

Employee turnover rarely happens suddenly. In most organizations, employees leave after a period of growing frustration from misalignment between their work experience and what they value, expect, or need to succeed.
Common underlying causes include:
  • misalignment between employees and managers
  • breakdowns in collaboration within teams
  • lack of clarity about priorities or direction
  • unresolved friction between colleagues
  • values misalignment between individuals and the organization
These dynamics often build quietly long before a resignation occurs.

OpenElevator helps leaders detect these early signals by measuring patterns in team collaboration, interpersonal alignment, and values alignment so that leaders can act before employees decide to leave.

For more detail read The Four Human Needs Behind Employee Engagement.

High-performing employees rarely leave because of a single event. In many cases, resignation is the final result of growing frustration from misalignment that has been building for months.
This misalignment can include:
  • friction with a manager or colleague
  • lack of alignment with leadership priorities
  • values differences with the organization
  • repeated collaboration breakdowns within the team
Because these signals are often invisible to leadership, resignations can appear sudden even though the underlying dynamics have been developing quietly.

OpenElevator helps leaders detect these hidden patterns early by providing visibility into team alignment and collaboration dynamics.

For more detail read The CEO Guide to Hidden Retention Risk.

Employee disengagement rarely begins with visible behaviors like reduced performance or withdrawal. Earlier signals often appear in subtle changes in team dynamics.
Examples of early signals include:
  • increased friction between colleagues
  • declining collaboration across teams
  • unresolved interpersonal tension
  • growing misalignment between individuals and leadership priorities
  • confusion about goals or direction
Because these patterns are difficult for leaders to see directly, many organizations only recognize disengagement after it has already progressed.

OpenElevator helps identify these early patterns so leaders can address issues before disengagement leads to turnover.

For more detail read The CEO Guide or Free Team Scan.

Retention risk rarely appears suddenly. It usually develops gradually through patterns in collaboration, communication, and alignment between employees and leadership.
Organizations that want early visibility typically focus on:
  • identifying friction within teams
  • understanding collaboration patterns
  • detecting misalignment between employees and managers
  • monitoring changes in team dynamics
When these signals are detected early, leaders can intervene while there is still time to improve the situation.

OpenElevator helps organizations detect these patterns by providing measurable insight into team dynamics and emerging retention risk.

For more detail read What Leaders Learn From a Stay Survey.

Glass Window

Stop guessing. Start seeing.